Covid Faq

Covid-Secure Frequently Asked Questions

If you want to know more about what we’re doing in our restaurants, please read the FAQs below. These measures are unusual and awkward for all of us, but they are important to ensure everyone’s safety and well-being so bear with us while we adjust our processes and behaviour. 

1)      What are some general Covid-Secure measures you have introduced?

In addition to our general good hygiene practices, we have introduced further measures to ensure the safety and well-being of our customers and staff during this crisis. Some of these measures are:
  

• We have made sure that hand sanitisers are freely available for use by our customers and staff. 
• We have introduced additional cleaning and disinfection measures. We’ll be cleaning more often throughout the day, especially frequent touch points (door handles, tables, toilets etc). 
• We have trained our staff to implement an enhanced standard of hygiene, this includes increasing the frequency of hand washing throughout the day. 
• We have our in-house delivery service with our fleet of delivery cars. This allows for us to ensure that our cars are well-maintained and regularly cleaned. 
• We keep in regular contact with our staff. Our staff are required to inform us if they are experiencing any symptoms or come in contact with someone with COVID19. Our staff are fully supported if they need to self-isolate and they have access to the latest health information and guidance. 

We reserve the right to refuse service to customers unwilling to comply with these measures. 

2)      I have ordered my food for collection and want to collect it in person. What measures have you put in place and how will this impact me?
  

• Our staff will ask your name and assign you a designated waiting area. 
• When your order is ready, we will call your name
• We ask our customers to maintain a 2-metre distance from all other guests where possible. 
• We request that you only send one person to collect per order.
    

3)      I have ordered my food for takeaway and would like it delivered. What measures have you put in place and how will this impact me?

• We have introduced contact-free delivery service for non-cash payments made online or via our app. Simply leave us a comment about where to leave your food and our drivers will place it there or at your doorstep rather than handing it over to you. Our drivers will then step back at least 2 meters and wait nearby for you to collect it.
  
    

5)      What if I am visiting Nepalese Chef with children?

We would like to remind customers who are visiting Nepalese Chef with their children that it is their responsibility for supervising them at all times and should follow social distancing guidelines. 

6)      Can I get Covid-19 from food?

There seems to be no evidence to suggest that the virus can be transmitted through food.  Plus, we’re doing everything we can to reduce the risk of virus transmission through increased cleaning and hygiene protocols.  

7)      How do you make sure Nepalese Chef staff don’t have COVID 19?

We keep in contact with all our team members daily and staff are required to inform us if they are experiencing any symptoms or come in contact with someone with COVID19. Our team members are fully supported if they need to self-isolate and they have access to the latest health information and guidance. 

8)      Why aren’t staff wearing gloves?

Scientific evidence suggests that hand washing and rigorous sanitation is much more effective than wearing gloves.  Hand washing with warm water and soap breaks down the protective fatty layer of the virus and destroys it. Our teams also have constant access to hand sanitisers.  

9)  How can I find out more?  

If you have a question that isn’t answered here, please give us a ring on 01452 500170 or email us at info@nepalesechef.co.uk